Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My tabs constantly crash since latest update

more options

Hi! Since updating to the latest version of Firefox my tabs have been constantly crashing. Sometimes all of them and sometimes just 1 or 2 tabs. I've tried updating and resetting but it doesn't seem to work. Anyone who has an idea what might be the problem (crash report IDs are pasted below...can't upload them)?

Report ID Date Submitted bp-755a53e5-062b-4cf1-9494-a8c511180602 02/06/18 17:25 bp-4e9a1956-4511-4b37-9a64-ee2c21180602 02/06/18 16:54 bp-949a22ef-17bd-49bc-905b-c106c1180601 01/06/18 19:25 bp-04dfd7f3-f277-4093-802d-0cb2a1180531 31/05/18 18:25 bp-b0fc36a7-f510-4ca9-ba34-1f0150180531 31/05/18 18:25 bp-ac10190e-3749-41e3-82dd-fde0f1180527 27/05/18 16:17 bp-fd44ba46-b61a-4306-9657-e9cec1170529 30/05/17 07:47

Hi! Since updating to the latest version of Firefox my tabs have been constantly crashing. Sometimes all of them and sometimes just 1 or 2 tabs. I've tried updating and resetting but it doesn't seem to work. Anyone who has an idea what might be the problem (crash report IDs are pasted below...can't upload them)? Report ID Date Submitted bp-755a53e5-062b-4cf1-9494-a8c511180602 02/06/18 17:25 bp-4e9a1956-4511-4b37-9a64-ee2c21180602 02/06/18 16:54 bp-949a22ef-17bd-49bc-905b-c106c1180601 01/06/18 19:25 bp-04dfd7f3-f277-4093-802d-0cb2a1180531 31/05/18 18:25 bp-b0fc36a7-f510-4ca9-ba34-1f0150180531 31/05/18 18:25 bp-ac10190e-3749-41e3-82dd-fde0f1180527 27/05/18 16:17 bp-fd44ba46-b61a-4306-9657-e9cec1170529 30/05/17 07:47

All Replies (3)

more options

Crash Reason EXC_BAD_INSTRUCTION / EXC_I386_INVOP

Hi, please disable Hardware Acceleration and see how it works after.

more options

Product Firefox Release Channel release Version 60.0.1 Build ID 20180516032328 OS OS X 10.10 OS Version 10.10.1 14B25

This is for Sumo's Related Bugs 1120453 RESOLVED WORKSFORME [10.10] Firefox crash in libsystem_platform.dylib@0x4caf


According to the bug report, the problem was fixed by an Apple update.

more options

I've already tried to disable hardware acceleration and it didn't work...