We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Double message delete with 1 click

more options

When reading through emails I click (once) to delete the current selection and Thunderbird deletes 2. It happens at random with no pattern I can see. This is a problem I have had for at least 2 years and have seen it reported by others.

When reading through emails I click (once) to delete the current selection and Thunderbird deletes 2. It happens at random with no pattern I can see. This is a problem I have had for at least 2 years and have seen it reported by others.

All Replies (3)

more options

99% of the time this is due to a bad mouse or low battery on a wireless mouse. If you can select one message, press the delete key on your keyboard and only the 1 message is deleted, it is your mouse. Replacing the mouse has fixed it for all the others reporting this issue. Did you read those solutions?

more options

That is not the case here. Mice and batteries are good. the problem is not consistent. It may happen at the beginning, middle or end of a session or not at all. It is definitely a single click on the delete button and 2 messages one of which is not highlighted go to the trash.

more options

OK good luck