Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot lig into thunderbird

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Matt

more options

downloaded Thunderbird, typed in username and password, new screen came up, asked me to login, username and password won't work, can't get this problem resolved

downloaded Thunderbird, typed in username and password, new screen came up, asked me to login, username and password won't work, can't get this problem resolved

Chosen solution

Quite a common issue for folk using Nortons and some other anti virus programs. What anti virus are you using?

If nortons disable sonar and email scanning before trying to set up an email account.

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

Quite a common issue for folk using Nortons and some other anti virus programs. What anti virus are you using?

If nortons disable sonar and email scanning before trying to set up an email account.