Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Saved bookmarks disappear after crashes (which are frequent)

  • 12 replies
  • 2 have this problem
  • 22 views
  • Last reply by boppyqt

more options

I've read the instructions on the help section and notice that I have three versions of the file it says to examine for access:

places.sqlite places.sqlite-shm places.sqlite-wal

None of these are read only.

Is there a way to fix the constant loss of bookmarks?

Using FF on Windows 66.0.2 64b

I've read the instructions on the help section and notice that I have three versions of the file it says to examine for access: places.sqlite places.sqlite-shm places.sqlite-wal None of these are read only. Is there a way to fix the constant loss of bookmarks? Using FF on Windows 66.0.2 64b

All Replies (12)

more options

The places.sqlite file contains your History and Bookmarks.

boppyqt said

Saved bookmarks disappear after crashe

What about the rest of your profile? history, settings, passwords . . . .


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

more options

This is what it gave me:

> Task: checkIntegrity - Unable to check favicons.sqlite integrity: [Exception... "Could not open connection to C:\Users\USER\AppData\Roaming\Mozilla\Firefox\Profiles\f658rooj.default-1458086731127\favicons.sqlite: 2153971713" nsresult: "0x80630001 (NS_ERROR_STORAGE_BUSY)" location: "JS frame :: resource://gre/modules/Sqlite.jsm :: openConnection/</< :: line 985" data: no] > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Modified by boppyqt

more options

FredMcD said

The places.sqlite file contains your History and Bookmarks. boppyqt said
Saved bookmarks disappear after crashe

What about the rest of your profile? history, settings, passwords . . . .


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Thanks, I have submitted an April and a May crash report.

more options

Does Firefox create JSON backups in the bookmarkbackups folder?

  • Bookmarks -> Show All Bookmarks -> Import & Backup -> Restore

If these backups are missing or not recent then Firefox isn't able to recover from problems with places.sqlite.

You have quite a few extensions in this profile, so maybe consider to try a new profile to see if that profile has less crashes.


If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

more options

This problem is still recurring. I can't even save bookmarks most of the time. Those I do manage to save just disappear.

more options

This is what my bookmarks backup folder looks like:

https://i.imgur.com/QyANeFY.jpg

more options

That screenshot shows a steady increase in the number of bookmarks saved, so you should be able to restore a backup to restore the bookmarks from the most recent JSON backup.

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.

Do you have recent crash report? Maybe it is possible to do something about the crashes.

more options

It's become apparent that the bookmark failure comes about when FF crashes.

However, FF only ever crashes when I exit the programme. That's the only time I get the crash report box, which I always tick.

I've been playing around with add-ins on and off, and so far can't find a pattern.

more options

Give us the crash report number as per our instructions. We can't stop the crashes without knowing their cause.

more options

Try to clear "offline website data" once in Firefox. Remove the checkmark on all items except "offline website data" and set the time range to "everything".

more options

FredMcD said

Give us the crash report number as per our instructions. We can't stop the crashes without knowing their cause.

I always click on the SEND button when the programme crashes. Because I have already done it at the time there is no record in about:crashes of this week's crashes.

And now FF is being removed from all of our work computers as it's considered a threat to security so I guess it's not going to be a problem for thousands of people soon.