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Sync info on firefox browser not the same as what is in lockbox.

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by drewth1

drewth1
drewth1
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Hi, so something happened to my browser such that all the passwords were deleted, and is now not syncing properly with what has been stored on my account. All the old passwords are still available on my phone in lockbox.

Hi, so something happened to my browser such that all the passwords were deleted, and is now not syncing properly with what has been stored on my account. All the old passwords are still available on my phone in lockbox.

All Replies (3)

FredMcD
FredMcD
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What about the rest of your profile? history, bookmarks, settings . . . . .

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.

FredMcD
FredMcD
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Are your passwords on another profile/system?

drewth1
drewth1 Question owner
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yeah everything else has remained intact. I have my most used passwords saved on a secondary plugin.

the issue is only on my two different computers, w10 desktop app. ios and lockbox have all the passwords still.