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Since Thunderbird 68.2, won't open - Crash reporter opens. SOLVED caused by BitDefender

  • 21 replies
  • 3 have this problem
  • 37 views
  • Last reply by Wayne Mery

Paul
Paul
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I've had issues with the 68.2 release. Thunderbid does not open, I just get crash reporter. With versions 68.0 and 68.1, if I uninstalled it and reinstalled, Thunderbird would open. But with version 68.2, all I get is Crash Reporter. I updated Thunderbird on my laptop too and I'm having the same issue. So I now have no access to my emails. Something is terribly wrong.

I've had issues with the 68.2 release. Thunderbid does not open, I just get crash reporter. With versions 68.0 and 68.1, if I uninstalled it and reinstalled, Thunderbird would open. But with version 68.2, all I get is Crash Reporter. I updated Thunderbird on my laptop too and I'm having the same issue. So I now have no access to my emails. Something is terribly wrong.

Modified by Wayne Mery

Chosen solution

The crash reports point to Bitdefender, which would have been disabled in Windows safe mode. Try disabling Scan SSL and Antispam. I think adding the TB profile folder as a Protected Folder under Safe Files is the same as excluding this folder from BD scanning.

https://www.bitdefender.com/consumer/support/answer/3347/

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Wayne Mery
Wayne Mery
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If you still crash with Bitdefender enabled, please create a new topic https://support.mozilla.org/en-US/questions/new/thunderbird/form and put Bitdefender in the title. Thanks

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