Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

arrow keys not working to select email messages in inbox

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by karlbu

karlbu
karlbu
more options

Recently, when attempting to use the up / down arrow keys to select different inbox messages, nothing happens. The selected message remains selected despite tapping away at the up / down arrow keys. I need to re-click on a message several times for the up / down arrow keys to function. But then it stops working again moments later. This is recent behavior.

I have configured: Options > General > Advanced > General scrolling to disable: - use autoscrolling - use smooth scrolling

Haven't made any changes to add-ins, which have been consistent for 6-months or longer.

Using T-Bird version 60.9.1 so as not to lose my favorite add-ins.

Thanks.

Recently, when attempting to use the up / down arrow keys to select different inbox messages, nothing happens. The selected message remains selected despite tapping away at the up / down arrow keys. I need to re-click on a message several times for the up / down arrow keys to function. But then it stops working again moments later. This is recent behavior. I have configured: Options > General > Advanced > General scrolling to disable: - use autoscrolling - use smooth scrolling Haven't made any changes to add-ins, which have been consistent for 6-months or longer. Using T-Bird version 60.9.1 so as not to lose my favorite add-ins. Thanks.

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Do the F (forward) and B (back) keys work for moving through the messages? If they do, it suggests there is a hardware issue with the arrow keys. If F and B don't work, try running in safe mode (hold Shift when you launch TB).

karlbu
karlbu Question owner
more options

Thanks. The 'F' key then allows me to engage the arrows, which indicates that possibly an add-on is interfering.

I appreciate your reply. Thanks again.