Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Repeated "reboot required to finish installation" on upgrade to 78.2.1

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by TexasRRP

TexasRRP
TexasRRP
more options

I ran the install to update to 78.2.1. At the end it said I had to reboot to finish the update. I did. When I opened Thunderbird after rebooting it again said I had to reboot to finish installation. I did...multiple times with the same results. I also tried uninstalling Thunderbird but it also told me I had to reboot to finish the update.

I found the Installation log. I think it indicates a proper install. At the end of the log: "Setting as default mail application"--"Reboot Required to finish Installation"--"Mozilla Thunderbird Installation Finished 2020-09-06 11:59:23."

It appears both "thunderbird.exe.moz-delete" and "thunderbird.exe.moz-upgrade" are still in the "Mozilla Thunderbird" program directory. I would think that, on restart, the former should be deleted and the latter should be renamed taking off the ".moz-upgrade. In case it makes a difference, there are two users on the computer and it appears that they both use the same profile (one at a time).

I don't know what else to tell you. Ask if you need more info. Thanks a bunch!

I ran the install to update to 78.2.1. At the end it said I had to reboot to finish the update. I did. When I opened Thunderbird after rebooting it again said I had to reboot to finish installation. I did...multiple times with the same results. I also tried uninstalling Thunderbird but it also told me I had to reboot to finish the update. I found the Installation log. I think it indicates a proper install. At the end of the log: "Setting as default mail application"--"Reboot Required to finish Installation"--"Mozilla Thunderbird Installation Finished 2020-09-06 11:59:23." It appears both "thunderbird.exe.moz-delete" and "thunderbird.exe.moz-upgrade" are still in the "Mozilla Thunderbird" program directory. I would think that, on restart, the former should be deleted and the latter should be renamed taking off the ".moz-upgrade. In case it makes a difference, there are two users on the computer and it appears that they both use the same profile (one at a time). I don't know what else to tell you. Ask if you need more info. Thanks a bunch!

Chosen solution

I fixed this but still have a question. I fixed by renaming "thunderbird.exe.moz-upgrade" as "thunderbird.exe" and "thunderbird.exe" (which linked to the reboot message) as "thunderbird.exe.moz-upgrade". "thunderbird.exe.moz-upgrade" was the proper start file to start Thunderbird 78.2.1 as I suspected. And Thunderbird is running correctly. What I don't know is 1) should I delete the files "thunderbird.exe.moz-upgrade" and "thunderbird.exe.moz-delete" (I suspect I should) and 2) are there any other files that should be deleted/changed/added? Thanks!

Read this answer in context 👍 0

All Replies (1)

TexasRRP
TexasRRP Question owner
more options

Chosen Solution

I fixed this but still have a question. I fixed by renaming "thunderbird.exe.moz-upgrade" as "thunderbird.exe" and "thunderbird.exe" (which linked to the reboot message) as "thunderbird.exe.moz-upgrade". "thunderbird.exe.moz-upgrade" was the proper start file to start Thunderbird 78.2.1 as I suspected. And Thunderbird is running correctly. What I don't know is 1) should I delete the files "thunderbird.exe.moz-upgrade" and "thunderbird.exe.moz-delete" (I suspect I should) and 2) are there any other files that should be deleted/changed/added? Thanks!