Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Microsoft 365 folders not appearing in Inbox?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by dbingham3

dbingham3
dbingham3
more options

I am trying to use Thunderbird to transfer my emails from my Microsoft 365 (formerly Office 365) account to a new email provider. The problem I am running into is that my folders don't appear under my Inbox for my Microsoft 365 account.

I have tried adding the account then restarting Thunderbird as well as removing then re-adding the account. I have also tried just walking away in case it was just a matter of slow loading.

What can I do to fix this?

I am trying to use Thunderbird to transfer my emails from my Microsoft 365 (formerly Office 365) account to a new email provider. The problem I am running into is that my folders don't appear under my Inbox for my Microsoft 365 account. I have tried adding the account then restarting Thunderbird as well as removing then re-adding the account. I have also tried just walking away in case it was just a matter of slow loading. What can I do to fix this?

Chosen solution

If the account is IMAP, right-click the account in the Folder Pane, Subscribe..., click Refresh. Can you check (subscribe) the missing folders?

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

If the account is IMAP, right-click the account in the Folder Pane, Subscribe..., click Refresh. Can you check (subscribe) the missing folders?

dbingham3
dbingham3 Question owner
more options

sfhowes said
If the account is IMAP, right-click the account in the Folder Pane, Subscribe..., click Refresh. Can you check (subscribe) the missing folders?

You're a genius. Thank you!