Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

account locked

josfabulous
josfabulous
more options

"The confirmation email we sent to josfabulous@gmail.com was returned and we’ve locked your account to protect your Firefox data."

Im trying to unlock my account, so that i can try syncing

"The confirmation email we sent to josfabulous@gmail.com was returned and we’ve locked your account to protect your Firefox data." Im trying to unlock my account, so that i can try syncing

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Google has been having some outages. The Gmail server may be rejecting messages to your account from the Firefox Account server, or server response may be very intermittent.

I suggest waiting until we hear more from the Firefox Accounts team on whether they can do something on the back end for all Gmail users affected by lockouts (once Gmail is fully back to normal). Until then, sorry!