Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by christ1

nedrowdiane
nedrowdiane
more options

I can't get on Thunderbird it says: The proceedure entry point PKll Derive with flags could not be located in the dynamic link library c:\Program files (x86)\ Mozilla Thunderbird\xul.dll. Then another window said couldn't load xpcom. What do I do now to get my emails again. my provider is Comcast and so is my email.

I can't get on Thunderbird it says: The proceedure entry point PKll Derive with flags could not be located in the dynamic link library c:\Program files (x86)\ Mozilla Thunderbird\xul.dll. Then another window said couldn't load xpcom. What do I do now to get my emails again. my provider is Comcast and so is my email.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Uninstall your current version of Thunderbird. This will not touch your profile with all your existing mail and data. Download the recent version from https://www.thunderbird.net/ and install it. Start Thunderbird.

Note, it is always recommended to create a full backup of your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile