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2FA Encrypted account forgotten password

  • 2 replies
  • 1 has this problem
  • 19 views
  • Last reply by PsYAuM

PsYAuM
PsYAuM
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I started a Authy 2FA account. I forgot my backup password so can't access the token. Authy said i should request that you delete the 2FA from my account. Can you please delete. or can you point me in direction of where i need to go to resolve it as i can't find a contact form or email anywhere Thank you

I started a Authy 2FA account. I forgot my backup password so can't access the token. Authy said i should request that you delete the 2FA from my account. Can you please delete. or can you point me in direction of where i need to go to resolve it as i can't find a contact form or email anywhere Thank you

All Replies (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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If there are issues with accessing a Firefox account that has 2FA enabled then your only option is to create a new account with another email address. Unfortunately there is no workaround possible for security reasons.

PsYAuM
PsYAuM Question owner
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cor-el said
If there are issues with accessing a Firefox account

Thankfully i am not locked out of Firefox. I was able to disable 2FA on account. But i can't create a new 2FA whilst there is a locked token linked to Firefox. Seeing as i can do all security measure requirements to confirm the account is mine and i still have full access to my account i need Mozilla to delete the 2FA token as whilst i have one locked on my account i am unable to create a new 2FA with my current telephone number. Obviously i don't wish to change telephone number. So is it possible to have the 2FA deleted by Mozilla?