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my video in a zoom meeting

  • 1 reply
  • 1 has this problem
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  • Last reply by D

D
D
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My webcam worked fine with Chrome but since I changed to Firefox browser, I cannot show my video in a zoom meeting even though my Logitech HD webcam C16 camera shows that it is working on my desktop outside of the zoom meeting. The audio is fine both ways and I can see others' video. They cannot see my video. Help! Diana

My webcam worked fine with Chrome but since I changed to Firefox browser, I cannot show my video in a zoom meeting even though my Logitech HD webcam C16 camera shows that it is working on my desktop outside of the zoom meeting. The audio is fine both ways and I can see others' video. They cannot see my video. Help! Diana
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D
D Question owner
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I got a new camera and the problem is the same as described in my earlier post above. I tested the new camera at the Zoom website and both mic and video were working but when I join a Zoom meeting my video does not show. I've gone through settings and did a restart with no improvement. I'm stuck! Diana