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thunderbird stops printing while typing and then freezes whole laptop (win7)

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

SandraJo
SandraJo
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Since last update Thunderbird will stop typing as I am writing an email, and then causes the whole laptop to freeze or crash Happened all weekend and still doing the same thing. Frustrating since I have to restart the laptop PLUS lost the email I was composing. How to fix this issue?

Since last update Thunderbird will stop typing as I am writing an email, and then causes the whole laptop to freeze or crash Happened all weekend and still doing the same thing. Frustrating since I have to restart the laptop PLUS lost the email I was composing. How to fix this issue?

Modified by Wayne Mery

All Replies (2)

sfhowes
sfhowes
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Does it freeze in safe/troubleshoot mode (hold Shift when launching TB)?

If it crashes, post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

Wayne Mery
Wayne Mery
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sfhowes said
Does it freeze in safe/troubleshoot mode (hold Shift when launching TB)? If it crashes, post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

SandraJo, please answer the above question here, in https://support.mozilla.org/en-US/questions/1356212 (so locking this post.)

Also, you might try starting Windows 7 in safe mode. Instructions at https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617#start-computer-safe-mode=windows-7