Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't print. Sends an empty file to the queue.

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by jonzn4SUSE

frank199
frank199
more options

About a month ago Firefox stopped printing. I've dug through MANY google posts, but refreshing, running in safe mode etc. don't seem to help.

The strange thing is that the print queue shows a file with 0 bytes. Same if I try to print to a file, the file that it prints to is zero bytes. Other browsers work fine. I have two printers and it does this with either one.

About a month ago Firefox stopped printing. I've dug through MANY google posts, but refreshing, running in safe mode etc. don't seem to help. The strange thing is that the print queue shows a file with 0 bytes. Same if I try to print to a file, the file that it prints to is zero bytes. Other browsers work fine. I have two printers and it does this with either one.

Chosen solution

Thanks, I had already tried that. I found a solution though, I went into the second account on my computer and it works from there so I'm just going to move everything over, and use this original account.

Read this answer in context 👍 1

All Replies (3)

Zian
Zian
more options

Try using the "Print Using System Dialogue" under "More Settings" when printing.

frank199
frank199 Question owner
more options

Chosen Solution

Thanks, I had already tried that. I found a solution though, I went into the second account on my computer and it works from there so I'm just going to move everything over, and use this original account.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Mark your comment as resolved so the issue can be removed from the list of issues.