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Lost all passwords from password manager

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

user4575932
user4575932
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Hi, I notice that my browser lost all saved passwords today. I also can't back up it from my mozilla account via sync option. I changed password to mozilla acound and also to my email account ( also chceck login history on email account and nothing suspicious) Can it be a breach ?

Hi, I notice that my browser lost all saved passwords today. I also can't back up it from my mozilla account via sync option. I changed password to mozilla acound and also to my email account ( also chceck login history on email account and nothing suspicious) Can it be a breach ?

Chosen solution

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

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All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Do you have them in another device connected to your Firefox Account?

When you change your password, any data that is in the process of being synced between copies of Firefox is deleted.

user4575932
user4575932 Question owner
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Hi, I have only one device (laptop) connected to my Firefox Account. Looks like restart browser helps. I can see all my passwords now. I checked about:sync-log and there are multiple error-sync files from yesterday.

FredMcD
FredMcD
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Chosen Solution

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.