Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Comments not loading on website?

  • 2 replies
  • 0 have this problem
  • 6 views
  • Last reply by cor-el

sp10
sp10
more options

Hey Team,

Big basketball fan here and I visit the VoxMedia-controlled blogs of my two fave teams, <https://www.postingandtoasting.com> and <https://www.goldenstateofmind.com/>. But recently (maybe 3, 4 months ago?), I was no longer able to view comments. I could see the message that comments were loading. (See screenshot.) But they don't load anymore. If I want to see them I have to open the site on (gasp!) Safari.

I've disabled all fluff extensions but didn't change anything.

Can you help?

Thanks in advance, Sean

Hey Team, Big basketball fan here and I visit the VoxMedia-controlled blogs of my two fave teams, <https://www.postingandtoasting.com> and <https://www.goldenstateofmind.com/>. But recently (maybe 3, 4 months ago?), I was no longer able to view comments. I could see the message that comments were loading. (See screenshot.) But they don't load anymore. If I want to see them I have to open the site on (gasp!) Safari. I've disabled all fluff extensions but didn't change anything. Can you help? Thanks in advance, Sean
Attached screenshots

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

It works for me. see screenshot You mentioned fluff extensions... you need to run Firefox in Safe Mode to verify if add-ons are the issue. What security software are you running?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window