We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird keeps asking username and password of a removed account

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by david

Dino
Dino
more options

Hello there, I had an institutional Gmail account from my university. Since I no longer work there, they deactivated the account today. I saved all my mails on a local folder and removed the account from Thunderbird, however, it keeps asking me to log in in the deactivated account, which is impossible. I don't know how to fix this since the account is no longer listed in Thunderbird. Any suggestions?

Hello there, I had an institutional Gmail account from my university. Since I no longer work there, they deactivated the account today. I saved all my mails on a local folder and removed the account from Thunderbird, however, it keeps asking me to log in in the deactivated account, which is impossible. I don't know how to fix this since the account is no longer listed in Thunderbird. Any suggestions?

Chosen solution

Look carefully, likely in accountsettings. Another test is help>moretroubleshootinginformation. Scroll down and you will see a table showing every account.

Read this answer in context 👍 2

All Replies (1)

david
david
  • Top 10 Contributor
more options

Chosen Solution

Look carefully, likely in accountsettings. Another test is help>moretroubleshootinginformation. Scroll down and you will see a table showing every account.