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Cannot remember Primary Password for syncing

  • 2 replies
  • 0 have this problem
  • 4 views
  • Last reply by James

myrcoo
myrcoo
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This computer was set up back in 2015 and I never needed to use a primary password and I logged out of my computer and when I logged back in it was asking me to enter a primary password which I don't remember. Is there anyway that you can help me get it back or allow me to change it? Please get back to me as soon as possible. Please email me at [removed email from public support forum] Thank you.

This computer was set up back in 2015 and I never needed to use a primary password and I logged out of my computer and when I logged back in it was asking me to enter a primary password which I don't remember. Is there anyway that you can help me get it back or allow me to change it? Please get back to me as soon as possible. Please email me at [removed email from public support forum] Thank you.

Modified by James

All Replies (2)

Dropa
Dropa
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Nothing anyone can do here if you forget or can't access the email address that the password reset was sent to. This isn't a support ticket line it's only user help forum.

James
James
  • Moderator
  • Top 10 Contributor
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https://support.mozilla.org/en-US/kb/using-primary-password-sync