Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Missing Email Content

  • 1 reply
  • 0 have this problem
  • 14 views
  • Last reply by Matt

carhansen
carhansen
more options

Many old emails saved to a Thunderbird file have no content. is there a way to retrieve the content?

Many old emails saved to a Thunderbird file have no content. is there a way to retrieve the content?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Thunderbird stores mail in a single large file. It also stores a database that is used to populate the user interface lists, occasionally these two things get out of sync. So right click the folder, select properties and then the repair button. This will initiate a re index of the stored email. It may see many simply disappear from the user interface, but the new index does not affect stored mails, only the indexes used to look them up. Which may currently by pointing to nothing, hence no content is displayed.