Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't sync after "refresh"

confooseddesi89
confooseddesi89
more options

I recently refreshed Firefox. When I re-opened the program, I was logged out. I successfully logged back in, but despite saying I'm "synced", none of my settings (themes, passwords, bookmarks, etc.) are showing up, even after waiting 30 minutes. Typically sync has taken a few seconds for me. FYI, this is on my work computer and I don't have administrator access, so I would prefer a solution (if possible) that does not require an uninstallation or installation (which I cannot do without contacting an administrator). Thanks.

I recently refreshed Firefox. When I re-opened the program, I was logged out. I successfully logged back in, but despite saying I'm "synced", none of my settings (themes, passwords, bookmarks, etc.) are showing up, even after waiting 30 minutes. Typically sync has taken a few seconds for me. FYI, this is on my work computer and I don't have administrator access, so I would prefer a solution (if possible) that does not require an uninstallation or installation (which I cannot do without contacting an administrator). Thanks.

All Replies (1)

confooseddesi89
confooseddesi89 Question owner
more options

Update - I had an administrator uninstall and re-install the application. Unfortunately, now when I try to log into sync, I now get the error "General application error. Something went wrong. Please try again later." I have tried multiple times with the same error. So now I can't even log into my account, let alone sync. I have also tried restarting the computer with no luck.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.