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When I use the Google search engine on the Firefox homepage after a few clicks on the information a new Google search page comes up without any of my information.

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  • Last reply by cor-el

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I type in the information that I am searching for from the Google Search engine located on the Firefox homepage. My information comes up and if I click on more sites a new Google search engine comes up without any information. When I back click to see my information it appears for a few seconds and that new Google page returns.

I type in the information that I am searching for from the Google Search engine located on the Firefox homepage. My information comes up and if I click on more sites a new Google search engine comes up without any information. When I back click to see my information it appears for a few seconds and that new Google page returns.

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more options

"Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems


Do a malware check with a few malware scan programs.
You need to use all programs because each detects different malware.
Make sure that you update each program to get the latest version of the database.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website