Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I've downloaded Firefox 4, how to proceed with installation?

  • 2 replies
  • 11 have this problem
  • 1 view
  • Last reply by cor-el

yellowbird68
yellowbird68
more options

trying to update to Firefox 4, I've downloaded 4 but can't get the setup with wizard to work. The message I get is Firefox must be closed to proceed with the installation...but it's not open.

Please help

trying to update to Firefox 4, I've downloaded 4 but can't get the setup with wizard to work. The message I get is Firefox must be closed to proceed with the installation...but it's not open. Please help

All Replies (2)

royakh
royakh
more options

trying to update to Firefox 12, I've downloaded 12 but can't get the setup with wizard to work. The message I get is Firefox must be closed to proceed with the installation...but it's not open.


PLEASE HELP

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that other software on your computer is using files in the Firefox program folder.

Did you try to reboot the computer or delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) manually via Windows Explorer?

You can also try to boot windows in Safe mode (F8 at boot screen) to see if that allows to install Firefox.