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How do I know that an automatic update is genuine?

  • 2 replies
  • 12 have this problem
  • 8 views
  • Last reply by Helper7677

Jkaker
Jkaker
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Yesterday, when opening 'Firefox' I was very worried to be presented with a large window, within the Firefox window, that told me that my computer was at risk and that I should download this update. There was no way to chose if I wished to do this at a later date, cancel or close the window. As I did not know what to do, I closed all the programmes running, except Firefox and then shut down my computer. Today I started up my computer and did a virus scan that was clear. I then opened up Firefox, from where I am sending this message. I have not received the same message today. MY QUESTION IS: HOW DO I KNOW THAT THE MESSAGE I RECEIVED IS GENUINE?

Re-reading the above message, I realise that I did not mention that the message window I received said it was a 'Firefox' message telling me that there was a problem and I needed to update Firefox by 'clicking' on this window. How could I tell that it was genuine from Firefox and not a scam?

Yesterday, when opening 'Firefox' I was very worried to be presented with a large window, within the Firefox window, that told me that my computer was at risk and that I should download this update. There was no way to chose if I wished to do this at a later date, cancel or close the window. As I did not know what to do, I closed all the programmes running, except Firefox and then shut down my computer. Today I started up my computer and did a virus scan that was clear. I then opened up Firefox, from where I am sending this message. I have not received the same message today. MY QUESTION IS: HOW DO I KNOW THAT THE MESSAGE I RECEIVED IS GENUINE? Re-reading the above message, I realise that I did not mention that the message window I received said it was a 'Firefox' message telling me that there was a problem and I needed to update Firefox by 'clicking' on this window. How could I tell that it was genuine from Firefox and not a scam?

Modified by Jkaker

All Replies (2)

TonyE
TonyE
  • Moderator
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To ensure you are safe, use the built-in update system. In the Help menu select "Check for updates" and it will offer to upgrade you to Firefox 4

Helper7677
Helper7677
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Was the screen that popped-up offering to update Firefox or warning that your system might be infected? If the latter, there is a new infection spreading to web hosts:

Modified by Helper7677