Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 4.0 is on my Mac. I get a message saying I need to download a newer version. A bar appears showing download but it never happens

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

more options

The bar says it is downloading firefox by connecting to the update server. Each time I turn on the computer it does the same thing again, and I still have 4.0 on my Mac.

The bar says it is downloading firefox by connecting to the update server. Each time I turn on the computer it does the same thing again, and I still have 4.0 on my Mac.

All Replies (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.