Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot open Firefox due to this message: Error: Platform version "6.0.2" is not compatible with minVersion >=6.0.1 maxVersion<=6.0.1

  • 1 reply
  • 4 have this problem
  • 11 views
  • Last reply by cor-el

apudan
apudan
more options

I cannot open Mozilla Firefox. Instead, a XULRunner dialog box appears with the message: Error: Platform version "6.0.2" is not compatible with minVersion >=6.0.1 maxVersion<=6.0.1 edit

Can you please tell me how to solve this problem? I have been running Mozilla Firefox on my Dell laptop with Windows 7 os.

Thanks

I cannot open Mozilla Firefox. Instead, a XULRunner dialog box appears with the message: Error: Platform version "6.0.2" is not compatible with minVersion >=6.0.1 maxVersion<=6.0.1 edit Can you please tell me how to solve this problem? I have been running Mozilla Firefox on my Dell laptop with Windows 7 os. Thanks

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

If you use ZoneAlarm Extreme Security then try to disable Virtualization.

Do a clean reinstall and delete the Firefox program folder.