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i am running windows 7 and zone alarm and cannot download the new firefox update whice is 7 0 1

  • 5 replies
  • 2 have this problem
  • 2 views
  • Last reply by Hasan

ken2
ken2
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i got message saying there was an update to firefox 7 0 1 but i download the update but it will not install i have also lost the older firefox,as i said i am running windows 7 32 bit and have zone alarm on the pc zone alarm came up that the download was not stable

i got message saying there was an update to firefox 7 0 1 but i download the update but it will not install i have also lost the older firefox,as i said i am running windows 7 32 bit and have zone alarm on the pc zone alarm came up that the download was not stable

Chosen solution

You need to Uninstall your current Firefox installation and then Reinstall Firefox.

-> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download latest Firefox version from one of these links using some other Web Browser:

-> Installing Firefox

Check and tell if its working.

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All Replies (5)

Hasan
Hasan
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-> Configuring Firewalls

-> Temporarily Disable Antivirus or update security software

-> Download latest Firefox version from one of these links:

-> Installing Firefox

Check and tell if its working.

Modified by Hasan

ken2
ken2 Question owner
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hi mha007 

                my antivirus was not the problem.i get the download for firefox and it loads onto my pc.but when i try to open it i get a box comes up saying,platform version 7 is not compatible with min version7/max version7.think this could be windods 7? thanks for your help. ken2

Modified by ken2

Hasan
Hasan
more options

Chosen Solution

You need to Uninstall your current Firefox installation and then Reinstall Firefox.

-> Uninstall Firefox from your computer

  • DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
  • Restart your system

-> Download latest Firefox version from one of these links using some other Web Browser:

-> Installing Firefox

Check and tell if its working.

ken2
ken2 Question owner
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sorted out.i had to go into properties.then compatibility and change the window setting in there

Hasan
Hasan
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Glad to hear it

Modified by Hasan