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Firefox crashes

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Ever since the recent update, Firefox has crashed on launch. When I tried Safe Mode, it did launch but hangs instantly, and windows reports it as "Not Responding."

Ever since the recent update, Firefox has crashed on launch. When I tried Safe Mode, it did launch but hangs instantly, and windows reports it as "Not Responding."

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-577c94ea-fc12-48d5-8652-739592111109
Firefox 8.0 Crash Report [@ cairo_d2d_present_backbuffer ]

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All Replies (4)

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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

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Since I cannot get Firefox to start, I cannot access the Profile Manager, or the tools or Plugins.

The latest crash id is: bp-577c94ea-fc12-48d5-8652-739592111109
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Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-577c94ea-fc12-48d5-8652-739592111109
Firefox 8.0 Crash Report [@ cairo_d2d_present_backbuffer ]

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