Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashed and I lost all my previous opened windows. Please help!

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

I had about 60 tabs opened and my after restarting firefox and upgrading to the new version I lost all my previous tabs. I did everything the help page suggested and then I search the internet and did the following after someone suggested this:

You can visit the directory %appdata%\Mozilla\Firefox\Profiles, open the folder <random characters>.default, and open the file sessionstore.js with a text editor (such as Notepad), then copy-and-paste the URLs, representing the websites that were open before closing the browser, found in that file into your browser. A bit tedious, but it will work in a pinch.

However when I opened the file in notepad, I got only a blank page, nothing came up. Please let me know how I can retrieve my tabs. Thank you so much. I appreciate your help!!!!

I had about 60 tabs opened and my after restarting firefox and upgrading to the new version I lost all my previous tabs. I did everything the help page suggested and then I search the internet and did the following after someone suggested this: You can visit the directory %appdata%\Mozilla\Firefox\Profiles, open the folder <random characters>.default, and open the file sessionstore.js with a text editor (such as Notepad), then copy-and-paste the URLs, representing the websites that were open before closing the browser, found in that file into your browser. A bit tedious, but it will work in a pinch. However when I opened the file in notepad, I got only a blank page, nothing came up. Please let me know how I can retrieve my tabs. Thank you so much. I appreciate your help!!!!

All Replies (4)

more options

upgrade your browser to Firefox 8 and check

more options

Hi Swarnava, thank you for your reply to my question. Okay, I upgraded to the new version of firefox. Any other recommendations to find my previous tabs? When I click "restore previous session" under the history it's greyed out and does not let me click on it. Thanks again!!!

more options

See:

please mark solution of my previous post so other will know avout it.

more options

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Shockwave Flash 10.0 r22 (caused your crash)
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers

Update the Flash plugin to the latest version.

Update the Java plugin to the latest version.