Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Some drop-down features do not display at all.

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by JaneEyre

JaneEyre
JaneEyre
more options

When I go to http://www.usanetwork.com/, the home page has a group of items displayed across the top of the screen: Shows, Videos, Featured, Schedule. Each has a drop-down arrow to its right. In IE, if I click on any one of these down-arrows, the bottom part of the screen is overlaid with the item I wanted to see; for example, a list of USA shows. This does not happen in Firefox; none of the drop-down arrows show me anything. I DO get a left-right scroll bar across the bottom, but if I try to move the cursor to it, it disappears. If I try to use the arrow keys, the screen just jitters a little bit left and right. This is just one example; there are many other websites that have the same behavior.

When I go to http://www.usanetwork.com/, the home page has a group of items displayed across the top of the screen: Shows, Videos, Featured, Schedule. Each has a drop-down arrow to its right. In IE, if I click on any one of these down-arrows, the bottom part of the screen is overlaid with the item I wanted to see; for example, a list of USA shows. This does not happen in Firefox; none of the drop-down arrows show me anything. I DO get a left-right scroll bar across the bottom, but if I try to move the cursor to it, it disappears. If I try to use the arrow keys, the screen just jitters a little bit left and right. This is just one example; there are many other websites that have the same behavior.

Modified by JaneEyre

Chosen solution

I followed the "Basic Troubleshooting" steps up through and including step 6 (reset your Firefox settings) to no avail. The drop-down arrows still do not work. Because this problem occurs on more than one of my computers, I don't think it's the Firefox install and am not will to reinstall it.

I have found a work-around, though. I installed the add-on "IE View 1.4.5.3" and flagged the problem pages to always open in IE. It isn't the most elegant solution, but it works for me.

Thanks to cor-el for the suggestion that led me to try Basic Troubleshooting.

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

JaneEyre
JaneEyre Question owner
more options

Chosen Solution

I followed the "Basic Troubleshooting" steps up through and including step 6 (reset your Firefox settings) to no avail. The drop-down arrows still do not work. Because this problem occurs on more than one of my computers, I don't think it's the Firefox install and am not will to reinstall it.

I have found a work-around, though. I installed the add-on "IE View 1.4.5.3" and flagged the problem pages to always open in IE. It isn't the most elegant solution, but it works for me.

Thanks to cor-el for the suggestion that led me to try Basic Troubleshooting.

Modified by JaneEyre