Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i'm on facebook or any other sites it won't let me click on anything at the very top and i have tried unistalling it and then installing it again.

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

more options

it won't let me click on anything like 3 or 4 inches below the address bar where the page begins.

it won't let me click on anything like 3 or 4 inches below the address bar where the page begins.

All Replies (2)

more options

hello, does the same problem occur, when you run firefox in safemode once? it could be one of your extensions that is causing the problem

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

That problem can be caused by the Yahoo! Toolbar or the Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).