Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When closing Firefox 13.01 I always get this pop-up: Exception EAccessViolation in module ntdll.dll at 000222B2. Access violation at address 77BF22B2 in module

  • 8 replies
  • 55 have this problem
  • 3 views
  • Last reply by JohnH2O

more options

When closing Firefox 13.01 I always get this pop-up: Exception EAccessViolation in module ntdll.dll at 000222B2. Access violation at address 77BF22B2 in module 'ntdll.dll'. Write of address 00000008. With previous versions of FF it never happened. Any solution?

When closing Firefox 13.01 I always get this pop-up: Exception EAccessViolation in module ntdll.dll at 000222B2. Access violation at address 77BF22B2 in module 'ntdll.dll'. Write of address 00000008. With previous versions of FF it never happened. Any solution?

Chosen solution

Hi,

Please check if this happens in a new profile. If the new profile is okay, you can then Reset Firefox on the old (previous) profile via Help (Alt + H) > Troubleshooting Information.

Read this answer in context 👍 5

All Replies (8)

more options

Chosen Solution

Hi,

Please check if this happens in a new profile. If the new profile is okay, you can then Reset Firefox on the old (previous) profile via Help (Alt + H) > Troubleshooting Information.

more options

reset FF solved the problem. thanks.

more options

Reset FF helps... For a while, then the error reappears. We need a permanent solution! I have never experienced this behavior in other versions than 13.0.1.

more options

Some times disabling appearance extension, if any installed, in add-ons tab may solve it.

more options

skuzt, I have tried to disable extensions, first all of them, then re-enabling one after one. In my case, Sticky password Autofill Engine 6.0.2.323 seems to be the culprit. Do you have any conclusion?

more options

You could try to Disable or Remove it. You can also try to update. The support forum would also be helpful. You can also start a new thread which would help to provide more configuration details.

Alternatives

more options

JohnH2O, you should address to Sticky password guys about it. It is their headache.

more options

@skuzt: As far as I understand your answer, the Sticky extension is NOT your troublemaker? Anyway, thank you for your advice to disable all extensions and the enable one by one. To me this issue is simple, due to my curiosity I am running a trial version of Sticky; I already have Sticky Password Manager as an OEM product from another vendor (their extension is not interfering with FF 13.0.1). However, I shall inform the Sticky team. BTW, Sticky PM and FF 12.0 cooperated well.

@dumdidadida: I can assure you, the autofill add-ons are not an alternative to Sticky PM, which is a complete and very useful PM application (including autofill option).