Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

bluelioness
bluelioness
more options

Firefox unexpectedly quit while I was using it. I was not on any new sites or asking it to do anything particularly taxing. This is not the first time Firefox has unexpectedly quit on me, far from it, but it absolutely refuses to start up again. It did give me a new pop-up window, one I have never seen before, explaining what Safe Mode entails & asking if I want to continue while using it, & the first couple of times I opted for Quit instead because I didn't like the looks of Safe Mode & don't know how to disable it, but eventually I gave in & tried it just to see if I got a different result. The result was not different, Firefox quits immediately when clicked on & Safe Mode doesn't even appear to have the chance to engage because the pop-up window comes up frequently now. I checked for Software Updates for my MacBook Pro & there were some, but this did not solve the Firefox issue. In the past restarting my computer has worked, but this issue has come up before & the only difference is that it seems to be getting worse, or more involved. I want to solve this once & for all.

Firefox unexpectedly quit while I was using it. I was not on any new sites or asking it to do anything particularly taxing. This is not the first time Firefox has unexpectedly quit on me, far from it, but it absolutely refuses to start up again. It did give me a new pop-up window, one I have never seen before, explaining what Safe Mode entails & asking if I want to continue while using it, & the first couple of times I opted for Quit instead because I didn't like the looks of Safe Mode & don't know how to disable it, but eventually I gave in & tried it just to see if I got a different result. The result was not different, Firefox quits immediately when clicked on & Safe Mode doesn't even appear to have the chance to engage because the pop-up window comes up frequently now. I checked for Software Updates for my MacBook Pro & there were some, but this did not solve the Firefox issue. In the past restarting my computer has worked, but this issue has come up before & the only difference is that it seems to be getting worse, or more involved. I want to solve this once & for all.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Did Firefox send any crash reports?

If you have submitted crash reports then please post the IDs of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).

  • You can find the IDs of the submitted crash reports on the about:crashes page.
  • You can open the about:crashes page via the location bar, like you open a website.

If you can't open Firefox then see:

You can do a check for corrupted and duplicate fonts and other font issues:

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)

Try to repair the disk permissions: