Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

New version (17) will not run after downloading and installing. Tried twice ...uninstalling between downloads but to no avail. Have re-installled v.15

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by cor-el

makara
makara
more options

this is really to report what occurred this morning.

since the update to v 17 Firefox would not run d/loaded the new version twice (uninstalling between) but to no avail - the program would not open although Task Manager shows the process running.

have re-installed v 15 so I have a browser.

lack of a way to report such problems is a weakness which needs addressing

this is really to report what occurred this morning. since the update to v 17 Firefox would not run d/loaded the new version twice (uninstalling between) but to no avail - the program would not open although Task Manager shows the process running. have re-installed v 15 so I have a browser. lack of a way to report such problems is a weakness which needs addressing

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: