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Will not open a document from a website in another tab.

  • 2 replies
  • 1 has this problem
  • 17 views
  • Last reply by ideato

valentine14
valentine14
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When I am trying to open a document from a website link, a new tab opens in the link but the document is not there, the screen is blank. This happen EVERY time. For example, I just wanted to print a coupon from a department store and I clicked on the link, it opened in another tab and it was blank. The way I solve this is I open up Safari or Google Chrome and open the website and I can then get the coupon to show up. Other people have had this same problem with Firefox. I work at a store that uses printed coupons and people come in and tell me this. This also happens with PDF file links.

When I am trying to open a document from a website link, a new tab opens in the link but the document is not there, the screen is blank. This happen EVERY time. For example, I just wanted to print a coupon from a department store and I clicked on the link, it opened in another tab and it was blank. The way I solve this is I open up Safari or Google Chrome and open the website and I can then get the coupon to show up. Other people have had this same problem with Firefox. I work at a store that uses printed coupons and people come in and tell me this. This also happens with PDF file links.

All Replies (2)

user633449
user633449
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

ideato
ideato
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Hello valentine14, for the pdf issue see: PDF files are blank and can't be downloaded on Mac

also : View PDF files in Firefox without downloading them


thank you