Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I get a fresh copy of Firefox so that MyWebSearch has all of its extensions removed?

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by uworlds

more options

Hello, I was told I had to download some program which installed MyWebSearch extensions into Firefox. My searching within Google is now totally wrecked as I can't just type the keywords into the address bar anymore. I tried changing the ListingURL by using the about:config function but things have only gone from bad to worse and I still seem to be having MyWebSearch extensions still stored within Firefox. I re-downloaded and installed Firefox but can't get rid of this! Can you please help me??

Thank you., Michael

Hello, I was told I had to download some program which installed MyWebSearch extensions into Firefox. My searching within Google is now totally wrecked as I can't just type the keywords into the address bar anymore. I tried changing the ListingURL by using the about:config function but things have only gone from bad to worse and I still seem to be having MyWebSearch extensions still stored within Firefox. I re-downloaded and installed Firefox but can't get rid of this! Can you please help me?? Thank you., Michael

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Dear Tylerdowner,

This worked perfectly!

Thank you so much, I spent hours in frustration last night trying to fix but now that I got your reply and all is fixed the day is off to a breezy start so thanks for your helpful reply. Good to learn!

Best wishes.