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firefox and thunderbird crash on wake up

  • 6 replies
  • 1 has this problem
  • 11 views
  • Last reply by scubaslim

scubaslim
scubaslim
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A few times a week, I go down to my computer which is scheduled to wake up at 5am each morning and find that either TB or FF or both have a crash report waiting for me.

I got my first crash report when I added some bad memory to my PC. It was during the day and I got bombarded with FF crashes. I took out the bad memory and replaced it with different memory which I tested. That is when the "wake up" crashes started. I then removed that memory and was left with just my original memory. Continued to get wake up crashes. I now have new memory all together and still get the crashes.

I have resetted FF, run Memtest86, run Prime95, checked for viruses and malware with MSE, AVast, AdvancedSystemCare, TDSSKiller, and a couple others. The only add-on I have running is Status-r-Evar.

Please help! Thanks

A few times a week, I go down to my computer which is scheduled to wake up at 5am each morning and find that either TB or FF or both have a crash report waiting for me. I got my first crash report when I added some bad memory to my PC. It was during the day and I got bombarded with FF crashes. I took out the bad memory and replaced it with different memory which I tested. That is when the "wake up" crashes started. I then removed that memory and was left with just my original memory. Continued to get wake up crashes. I now have new memory all together and still get the crashes. I have resetted FF, run Memtest86, run Prime95, checked for viruses and malware with MSE, AVast, AdvancedSystemCare, TDSSKiller, and a couple others. The only add-on I have running is Status-r-Evar. Please help! Thanks

Modified by scubaslim

All Replies (6)

cor-el
cor-el
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If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

scubaslim
scubaslim Question owner
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There are a lot more, but here are 5 for FF: 

bp-51f9b43d-e23d-4770-9bc3-b34152130125
bp-9eb35aa9-0733-4342-bd7f-eda952130124
bp-41e4f1bc-7d80-4e80-aaa4-d8d512130120
bp-f1363c6f-1f18-4cd7-b149-6f5332130114
bp-a2fed726-c490-4fb1-bd3f-356f32130102

I couldn't seem to find any that were actually submitted for TB. I always click to send the report, but....

Modified by cor-el

cor-el
cor-el
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This looks like a crash caused by adding or removing a multi media device to switch the sound device.

  • Bug 731812 - crash in MMDevAPI.dll when inserting or removing a usb headset

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

scubaslim
scubaslim Question owner
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Could that be the result of using MagicJack? I've been using this exact setup for years. If it is the MagicJack, why would it just start doing it all of a sudden? Is there a way to prevent the crashes?

scubaslim
scubaslim Question owner
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Although it looks like the same error, here are a couple TB crashes too

bp-f4a7fed8-64b4-4a63-8525-0ecab2130127 bp-239172a2-8432-49e0-a03a-86f742130114

scubaslim
scubaslim Question owner
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initially, I appreciated the help, but now.... well, being left hanging is worse than not being helped at all