Crash ID: bp-94f84771-ba14-42f9-893b-953f32130521
When I try to start firefox a window flashes and it brings up a crash report. I have tried safe mode and resetting firefox, no change. Ran the MS scan, nothing found.
All Replies (4)
Hi,
Please be sure you are running the latest version of Firefox.
Also refer to this support article for possible solutions and clues: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help
Hope that helps!
Hi again!
One more thing, I've read here: https://crash-stats.mozilla.com/report/index/94f84771-ba14-42f9-893b-953f32130521 and here (related bug): https://bugzilla.mozilla.org/show_bug.cgi?id=828184
That this crash happens with Websense Endpoint. So if you use that, please be sure to have the latest version of it. Problem with FF crashing should be fixed in 1138 versions of Websense Endpoint.
I downloaded the latest version of Firefox before posting this. The version of Websense Endpoint is 7.7 build 1543 with the data endpoint policy engine of 7.7.3.12.
Please contact Websense to make sure you get the fully updated version, this is causing the crash.