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firefox starts with the old version and I can't open my apps, ,mail, facebook, etc, unless I go to > file > new window> the new vesion open and new apps open?

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  • Last reply by kobe

edmichaels10
edmichaels10
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I'm running windows 8 on my PC, it runs well with the exception of Mozilla FF, urged to download the newest vers, the older vers home page w/yahoo starts first> apps won't open forever downloading, how- ever if I go to file> new window the newer version page opens with the newly designed app butons and works well. How can I get the newer FF page to open upon when I click the icon, I have it "open with Administrator" thank you edmichaels10@yahoo.com

I'm running windows 8 on my PC, it runs well with the exception of Mozilla FF, urged to download the newest vers, the older vers home page w/yahoo starts first> apps won't open forever downloading, how- ever if I go to file> new window the newer version page opens with the newly designed app butons and works well. How can I get the newer FF page to open upon when I click the icon, I have it "open with Administrator" thank you edmichaels10@yahoo.com

All Replies (1)

kobe
kobe
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser, and the profile folder containing bookmarks, history, etc. will NOT be deleted.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.