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Firefox crashes

  • 1 reply
  • 3 have this problem
  • 9 views
  • Last reply by Andrew

Aurelian69
Aurelian69
more options 
bp-c46c257b-1bd1-4533-8f33-a946d2131215
bp-63d476d9-35cf-466d-a7c1-72f402131215
bp-3317c6bc-a0b3-42cd-834a-102c52131214
bp-75ee3693-c1b3-46c7-9b80-1b19d2131213

We've been having multiple Firefox crashes a day for a long time now. Time to look for some answers. Sometimes Firefox crashes, and sometimes it freezes so I have to go into the "Start Task Manager" and manually end the Firefox process.

Vista is the operating system, and we have Norton Security Suite installed.

Memory usage might have something to do with it, as the computer often sounds as if it is working extra hard before it freezes or crashes. I also find that CPU usage is often around 50% when this occurs.

<pre><nowiki>bp-c46c257b-1bd1-4533-8f33-a946d2131215 bp-63d476d9-35cf-466d-a7c1-72f402131215 bp-3317c6bc-a0b3-42cd-834a-102c52131214 bp-75ee3693-c1b3-46c7-9b80-1b19d2131213</nowiki></pre> We've been having multiple Firefox crashes a day for a long time now. Time to look for some answers. Sometimes Firefox crashes, and sometimes it freezes so I have to go into the "Start Task Manager" and manually end the Firefox process. Vista is the operating system, and we have Norton Security Suite installed. Memory usage might have something to do with it, as the computer often sounds as if it is working extra hard before it freezes or crashes. I also find that CPU usage is often around 50% when this occurs.

Modified by cor-el

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.