Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have no COLOR TYPE in my EARTHLINK email..but DO on INTERNET EXPLORER.

  • 8 replies
  • 7 have this problem
  • 3 views
  • Last reply by TerriWal

more options

I am a "newbie" on the computer.

I use EARTHLINK as my email provider.

When I use FIREFOX .... I can NOT TYPE in "COLOR" when sending email.

When I use INTERNET EXPLORER .... I DO HAVE COLOR when sending email.

WHY? HOW can I correct this?

I am a "newbie" on the computer. I use EARTHLINK as my email provider. When I use FIREFOX .... I can NOT TYPE in "COLOR" when sending email. When I use INTERNET EXPLORER .... I DO HAVE COLOR when sending email. WHY? HOW can I correct this?

All Replies (8)

more options

Are you taking about font color?

if not

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

YES, it is the FONT COLOR to which I am referring. (Thank you for ANY help you can provide this Newbie.) I am on a DELL, my husband on a TOSHIBA .... we BOTH have the same issue, so we KNOW it is NOT the computers. It must have to do with FIREFOX ... since we DO have FONT COLOR on INTERNET EXPLORER when sending emails.

more options
more options

Ours is EARTHLINK.NET .... not GMAIL.com

Is that what you mean? (Sorry I am so lame ....)

more options

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. (You'll need to be on the latest version of Firefox to submit feedback). Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

more options

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

more options

When websites provide features to compose a message, they sometimes offer different features to different browsers. Without creating an Earthlink account, it's hard for me to know whether that is the problem here, or whether something in Firefox or one of your add-ons might be blocking a tool the sites is trying to display...

more options

It is just a PLAIN BLACK FONT.

If we try for DIFFERENT COLORS ... we "may" get GREEN .... but NO OTHER COLORS.  If we hit RED .... it is GREEN.  If we hit BLUE ... it is GREEN.  If we hit PURPLE ... it might be BLACK.  It might be GREEN (I can't remember right now.)  NEVER EVER anything different than BLACK or GREEN font.