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Firefox crashes

  • 6 replies
  • 72 have this problem
  • 6 views
  • Last reply by ashershe

ashershe
ashershe
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OS W2k Pro, FF 11.0. Multiple web site crashes, with no reports issued per FF. Tried Changing Profile; Starting in FF Safe Mode; Disabling PlugIns; without stopping crashes. 

%APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986.

Please decipher.

OS W2k Pro, FF 11.0. Multiple web site crashes, with no reports issued per FF. Tried Changing Profile; Starting in FF Safe Mode; Disabling PlugIns; without stopping crashes. %APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986. Please decipher.

All Replies (6)

user633449
user633449
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Please download Firefox 12, it's the latest version that will run on your computer. Then see if you still crash

cor-el
cor-el
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See also Firefox 13+ in Windows 2000:

ashershe
ashershe Question owner
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Installed V 12.0 and will test for awhile.

ashershe
ashershe Question owner
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Any thoughts on what this crash ID is about: "%APPDATA%\Mozilla\Firefox\Crash Reports\LastCrash is 1388173986"?

cor-el
cor-el
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1388173986 (Fri, 27 Dec 2013 19:53:06 GMT) is the time/date stamp when the crash occurred and doesn't give any helpful info about the crash.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

ashershe
ashershe Question owner
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Thanks for your input. about:crashes says:"no reports submitted". This was typical of all crashes. However, so far no crashes since updating from V11.0 to V12.0. Keeping fingers crossed.