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Firefox is just opening a blank page. I cant type a URL, do a search or change options. Please help

  • 10 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

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I have just upgraded firefox to the latest version and having a problem where firefox is just opening a blank page. I cant search or type in URLs. I can go into Firefox settings but cant change the options. I cant get down to the bottom of this problem. It is affecting two people in the company so far on Windows 7 computers.

Any suggestions?

I have just upgraded firefox to the latest version and having a problem where firefox is just opening a blank page. I cant search or type in URLs. I can go into Firefox settings but cant change the options. I cant get down to the bottom of this problem. It is affecting two people in the company so far on Windows 7 computers. Any suggestions?

All Replies (10)

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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

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uninstall firefox do a search of "my computer" for firefox and mozilla

mozilla doesnt install anything u do not tell it to. if you are worried, find agent ransack. it will find any files based on your search. make sure your java and flash are updated properly.

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honestly sounds like a browser hijacker or a malware to me, hijack this is also an amazing tool..if you run it, just look for shit you know is malware....coupons this...homepage being something you dont know......letumio024@gmail.com i can help you if u cant figure it out, but i need you to install teamviewer, please look into teamviewer before you contact me.

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fyi, cor-el, i do all sorts of crap with my firefox, and 99% of anti virus programs, accept mozilla these days. if they dont, mozilla tells us. your old schooling new programs cor-el

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cor-el, most of these issues, dont need your copy paste reply, they need interactive coding control. so please. stop confusing people with your copy paste replies

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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

   https://support.mozilla.org/kb/Server+not+found
   https://support.mozilla.org/kb/Firewalls 
   https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating 


this generic crap, or me? cisco certified and network admin actually replying to personal problems?? hmmmm....u saw the email to get in touch, i reply within 48 hours to all of them.

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mozilla certified becuase mozilla is free

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I am just scanning for Malware to see if there is anything.

I have disabled firewalls and Anitivirus just in case its this.

Thanks for replies so far and will keep you posted.

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All Malware removed and there are no Firewalls enabled.

I still cant do anything.

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First, turn your firewall back on. Go to Mozilla.org and get the full installer.