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firefox doesn't let me sign into my bank or credit card sites

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

pnuttall
pnuttall
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Microsoft was remotely connected to my computer to fix a problem with MS trips..... But i have had strange things happen since.... The latest being I can no longer long into my bank or credit card companies... (but internet explorer works) . with the bank it just returns me to the login screen... with the credit card it longs in but I can't go anywhere... Help

Microsoft was remotely connected to my computer to fix a problem with MS trips..... But i have had strange things happen since.... The latest being I can no longer long into my bank or credit card companies... (but internet explorer works) . with the bank it just returns me to the login screen... with the credit card it longs in but I can't go anywhere... Help

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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All Replies (2)

iamjayakumars
iamjayakumars
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.