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So my Adobe Flash plugin keeps crashing and I don't know why.

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  • Last reply by cor-el

Eddie Mac
Eddie Mac
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I've updated my Adobe Flash to the latest version and I still get the gray box with the sad face about the plugin crashing. I don't know why and I'm not sure what to disable.

I've updated my Adobe Flash to the latest version and I still get the gray box with the sad face about the plugin crashing. I don't know why and I'm not sure what to disable.

All Replies (2)

Diego Victor
Diego Victor
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First you have two Shockwave dor Director:

Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636 Adobe Shockwave for Director Netscape plug-in, version 11.5

Try remove they after get the last version here:

Try Disable the hardware acceleration:

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Also:

Modified by Diego Victor

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do not confuse the Shockwave for Director plugin and the Adobe Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin