Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

have lost all my mail folders on Thunderbird, how do i get them back?

  • 3 antwoorden
  • 5 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van christ1

FDrews
FDrews
more options

I lost my second search window for Thunderbird Mail so went to VIEW, TOOLBARS and selected all three options - MAIL, STATUS and QUICK FILTER. I got my search window back that enables me to search my emails for messages from a specific person. However, I then lost all of my folders (mailboxes) in my inbox - everything from A to Z bar two folders titled ALFIE and APPLE MAC EMAILS.

These folders contain everything email like from my clients that is relevant to my business. Each folder is a client name and each contains any number of emails and replies.

I clicked the REPAIR FOLDER option in order to try and do exactly that, repair the folders but so far that only appears to have been applied to the emails in my inbox, the ones that have not yet been filed in the individual folders.

I moved to Thunderbird because I was told it was a safe and easy to use system but I am struggling with this aspect of it.

Any help gratefully received!

I lost my second search window for Thunderbird Mail so went to VIEW, TOOLBARS and selected all three options - MAIL, STATUS and QUICK FILTER. I got my search window back that enables me to search my emails for messages from a specific person. However, I then lost all of my folders (mailboxes) in my inbox - everything from A to Z bar two folders titled ALFIE and APPLE MAC EMAILS. These folders contain everything email like from my clients that is relevant to my business. Each folder is a client name and each contains any number of emails and replies. I clicked the REPAIR FOLDER option in order to try and do exactly that, repair the folders but so far that only appears to have been applied to the emails in my inbox, the ones that have not yet been filed in the individual folders. I moved to Thunderbird because I was told it was a safe and easy to use system but I am struggling with this aspect of it. Any help gratefully received!

Alle antwoorden (3)

christ1
christ1
  • Top 25 Contributor
more options

What did you do when the folders disappeared?

Are you running any anti-virus software?

FDrews
FDrews Vraageigenaar
more options

No anti virus software running as far as I am aware, as in I didn't launch any before reinstating the search email function.

I was running a folder repair function on my inbox (which seemed to complete successfully for the emails in the inbox) when I noticed the majority of the mail folders had disappeared.

christ1
christ1
  • Top 25 Contributor
more options

So you most likely had a corrupted index file. Why did you run the repair function in the first place?

What's the version of Thunderbird you're using?

What's your account type - POP or IMAP?