Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

unable to connect to the update server

  • 2 antwoorden
  • 10 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van cor-el

mufynp
mufynp
more options

Every time a new update occurs, I click on the button to update to the latest version. However, nothing ever happens. I have to manually install the new update, remember which is the older version of Firefox and delete it, then add the new version to my dock. I have to do this each and every time and it's crazy. Is there a fix for this?

I am using a MacBook Pro

Every time a new update occurs, I click on the button to update to the latest version. However, nothing ever happens. I have to manually install the new update, remember which is the older version of Firefox and delete it, then add the new version to my dock. I have to do this each and every time and it's crazy. Is there a fix for this? I am using a MacBook Pro

Alle antwoorden (2)

guigs
guigs
more options

Hi mufynp, Thank you for your question. I was trying to capture the name of the server when the button is pressed on the About Firefox Button, but currently I am up to date. First I would check to see what that name is and if any antivirus or firewall on your computer or network is blocking this.

The other thing you can check if malware or if the dns is not resolving for the server. If so you can temporarily set you dns server to 8.8.8.8 which is hosted by Google.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Note that the OP is on Mac.

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.