Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

unable to access https/citibank.co.in in the new version. Forced me to go to IE.

  • 2 antwoorden
  • 3 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van cor-el

ks_baloo
ks_baloo
more options

Past two days I am unable to log in to my Citibank web site using firefox. I am forced to use IE. After keying user name amd pword and click login I get a blank citibank page.

Past two days I am unable to log in to my Citibank web site using firefox. I am forced to use IE. After keying user name amd pword and click login I get a blank citibank page.

Alle antwoorden (2)

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window