Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

after migrating I can no longer define filter rules, as TB states "No available folders" - incoming mails are sorted according to the existing rules into folder

  • 1 antwoord
  • 1 heeft dit probleem
  • 3 weergaven
  • Laatste antwoord van Georgos

Georgos
Georgos
more options

I had to setup a new computer. I moved the profile data as described here. A new folder (just the icon) appeared out of nowhere (it can't be moved, renamed, deleted, etc.)

When I highlight a message and select Message -> Create Filter from message, I can not create a rule to move mail to a folder, as the field where I can select the target folder is grayed and it says "No available folders", which isn't true, I have lots of folders, and existing rules that route incoming mail into the correct folders (which have been defined before the move).

I can not exclude that this isn't related to the move, but to a newer ThunderBird version, as I do not create rules that often.

I use ThunderBird for different mail accounts with different providers.

I had to setup a new computer. I moved the profile data as described here. A new folder (just the icon) appeared out of nowhere (it can't be moved, renamed, deleted, etc.) When I highlight a message and select Message -> Create Filter from message, I can not create a rule to move mail to a folder, as the field where I can select the target folder is grayed and it says "No available folders", which isn't true, I have lots of folders, and existing rules that route incoming mail into the correct folders (which have been defined before the move). I can not exclude that this isn't related to the move, but to a newer ThunderBird version, as I do not create rules that often. I use ThunderBird for different mail accounts with different providers.

Gekozen oplossing

Hello,


I found the solution.

For an unknown reason, one of my accounts was defective. I noticed that I did not receive emails from this account and found it that it had turned into that ghost folder.

After deleting this account (and creating a new account instead), I can again create rules as before.

I hope someone from the developers takes a look into this, it's quite embarassing.

Dit antwoord in context lezen 👍 1

Alle antwoorden (1)

Georgos
Georgos Vraageigenaar
more options

Gekozen oplossing

Hello,


I found the solution.

For an unknown reason, one of my accounts was defective. I noticed that I did not receive emails from this account and found it that it had turned into that ghost folder.

After deleting this account (and creating a new account instead), I can again create rules as before.

I hope someone from the developers takes a look into this, it's quite embarassing.