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TB with Charter.net is not allowing SSL connection

  • 5 antwoorden
  • 3 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van brad1030

brad1030
brad1030
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Wednesday afternoon my TB account with Charter.net somehow changed. Changed to mobile.charter.net and was timing out. Went into account settings and changed to imap.charter.net with SSL and e-mail no longer worked. Had been working fine. Ports are set to 143 and 25. Only way to get mail is by removing SSL security. Now I am unable to e-mail MS Office or excel docs. Charter had no answers.

Wednesday afternoon my TB account with Charter.net somehow changed. Changed to mobile.charter.net and was timing out. Went into account settings and changed to imap.charter.net with SSL and e-mail no longer worked. Had been working fine. Ports are set to 143 and 25. Only way to get mail is by removing SSL security. Now I am unable to e-mail MS Office or excel docs. Charter had no answers.

Alle antwoorden (5)

Toad-Hall
Toad-Hall
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According to charter webpage for desktop computers only, imap.charter.net uses ports 143 and 25. These ports do not use SSL and charter does not say SSL would be available. So, Connection Security would be 'none', but Authentication Method would be Normal Password.

http://www.myaccount.charter.com/customers/support.aspx?supportarticleid=1417

I would suggest that you use the 'mobile email settings' as set out at the link. Username: username@charter (Make sure you enter @charter.net after your username or you will be unable to login).

  • Password: The password you use to login to your email account.
  • SSL: This setting MUST be on for both SMTP and IMAP.
  • Protocol: IMAP
  • Incoming Email Server: mobile.charter.net
  • Port: 993
  • Outgoing Email Server: mobile.charter.net
  • Port: 587
Toad-Hall
Toad-Hall
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Located some info where a similar instance occured:

brad1030
brad1030 Vraageigenaar
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Thank you! That's how this oddly became changed too which started my quest. They started timing out so I called Charter. Something changed yesterday afternoon. Not sure if Charter or Thunderbird. At this point guess stuck with no SSL. Did change my 4 e-mail addresses to mobile.charter.net today. Worked for a while. Had to change back. Wife has Win 8.1 and charter. She does not use TB and has no problems. Thinking this is a TB problem. Didn't have issues with Gmail or Outlook Express (which I terribly miss). If anyone hears anything, please let us know. I am sure many have this issue.

Matt
Matt
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outllook and outlook express do not default to SSL.

Are your wife and yourself accessing the same email account? What abour you modile devices and phones? It just might be you have to many devices trying to connect to get mail. This is particularly so with apple products and IMAP and they will connect as many times as the server will allow to make the process faster.

brad1030
brad1030 Vraageigenaar
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Thanks Matt. Wife accesses different e-mail addresses. Everything was fine until Wednesday afternoon.